I.S.O is the International Organisation for Standardisation, the worlds largest developer of international standards.

I.S.O 9001:2000 is one of the most popular of I.S.O's standards. It is concerned with quality management, and its requirements include the following:

• a set of procedures that cover all key processes in the business;
• monitoring processes to ensure they are effective;
• keeping adequate records;
• checking output for defects, with appropriate corrective action where necessary;
• regularly reviewing individual processes and the quality system itself for effectiveness; and
• facilitating continual improvement

Highgrove Cleaning Services is ISO 9001:2000 certified